Ingram TS/Licensing FAQ

Licensing and FAQ for SHD Vendors


    Renewals FAQ

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    Thomas.Mroz

    Posts : 4
    Join date : 2015-05-18
    Age : 29
    Location : Buffalo, NY

    Renewals FAQ

    Post by Thomas.Mroz on Thu May 28, 2015 12:23 pm

    Arrow Live Security:
    -There is a 30 day grace period on a 1 year Live Security renewal before a reinstatement fee is applied.
    -A reinstatement fee is only needed if purchasing a 1 year Live Security renewal while outside of the 30 day grace period.
    -Purchasing a 2 year or longer renewal will waive the reinstatement fee.
    -Term starts from the day the renewal key is applied.


    Arrow UTM Suite:
    -ANY UTM Security Suite purchase 1, 2, or 3 years waives the reinstatement fee.
    -Term starts from the day the renewal key is applied.


    Arrow If adding a UTM bundle to a unit with existing Live Security, the support will stack on the live security and start 24x7 support after the standard live security ends.

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